Chatwoot is a customer support platform that puts chats, email and social messages from customers into one shared inbox. It is for businesses that want to run their own support software and keep control of their customer data.
Papercups is a customer support tool that lets a business chat with website visitors and answer support emails and texts in one place. It is meant for companies that want to host their own customer data instead of using a third-party service.
Zammad is a web-based helpdesk where support teams handle customer messages from email, chat, phone and social media in one place. It is for companies and support staff who answer customer questions.
20kActiveOSL-3.0Replaces partlyRuns on your own server
UVdesk is a web-based helpdesk system that lets a support team manage customer requests as tickets from email and a support portal. It is aimed at businesses that want to run their own customer support desk.
Runs on your own server · GitHub
None of these match. Try another device.
Before you build
Planning something for an alternative to Zendesk? See what exists first, so you can reuse parts or explain what's different. Paste this into any AI assistant:
Read the list of open-source alternatives at https://opensourceeverything.org/data/groups/support.json. Compare it with my project or idea below. Tell me which projects overlap, what I could reuse instead of rewriting, and what mine does that none of them do.
My project or idea:
Here is a list of open-source alternatives to Zendesk, from Open Source Everything (CC BY-SA 4.0):
- Chatwoot (MIT, https://github.com/chatwoot/chatwoot; replaces fully): Chatwoot is a customer support platform that puts chats, email and social messages from customers into one shared inbox. It is for businesses that want to run their own support software and keep control of their customer data.
- Papercups (MIT, https://github.com/papercups-io/papercups; replaces fully): Papercups is a customer support tool that lets a business chat with website visitors and answer support emails and texts in one place. It is meant for companies that want to host their own customer data instead of using a third-party service.
- Zammad (AGPL-3.0, https://github.com/zammad/zammad; replaces fully): Zammad is a web-based helpdesk where support teams handle customer messages from email, chat, phone and social media in one place. It is for companies and support staff who answer customer questions.
- UVDesk (OSL-3.0, https://github.com/uvdesk/community-skeleton; replaces partly): UVdesk is a web-based helpdesk system that lets a support team manage customer requests as tickets from email and a support portal. It is aimed at businesses that want to run their own customer support desk.
Compare it with my project or idea below. Tell me which projects overlap, what I could reuse instead of rewriting, and what mine does that none of them do.
My project or idea:
