Zammad
Zammad is a web-based helpdesk where support teams handle customer messages from email, chat, phone and social media in one place. It is for companies and support staff who answer customer questions.
Description written from the project's own page; checked by AI.
Listed in1
The jobs it does, and the closed apps it replaces
Customer support
Replaces fullyInstead of Zendesk, Intercom
What's missing
Things people miss in Zammad. Upvote what matters to you; it helps its team decide.
Facts
LicenseAGPL-3.0
Runs onyour own server
KindRuns on your own server
Stars on GitHub6k
Hosted onGitHub
ActivityChanged within the last year
Something wrong?
Wrong devices, a wrong description, or it isn't really open source? A mod reviews every suggestion.
What we couldn't confirm2
- Whether Zammad covers in-app or website chat messaging like Intercom is not stated in the README.
- Whether the Zammad GmbH cloud service contains paid or differently licensed parts is not stated beyond the README's mention of a paid cloud offering.