{
 "license": "CC BY-SA 4.0",
 "source": "https://opensourceeverything.org/g/support/",
 "group": "Customer support",
 "job": "Answering customers by chat and email",
 "category": "Developer & business",
 "replaces": [
  "Zendesk",
  "Intercom"
 ],
 "alternatives": [
  {
   "name": "Chatwoot",
   "fit": "full",
   "note": null,
   "summary": "Chatwoot is a customer support platform that puts chats, email and social messages from customers into one shared inbox. It is for businesses that want to run their own support software and keep control of their customer data.",
   "license": "MIT",
   "licenseClass": "open_core",
   "kind": "self_hosted",
   "code": "github.com/chatwoot/chatwoot",
   "website": "https://www.chatwoot.com/help-center",
   "page": "https://opensourceeverything.org/p/chatwoot/"
  },
  {
   "name": "Zammad",
   "fit": "full",
   "note": null,
   "summary": "Zammad is a web-based helpdesk where support teams handle customer messages from email, chat, phone and social media in one place. It is for companies and support staff who answer customer questions.",
   "license": "AGPL-3.0",
   "licenseClass": "open",
   "kind": "self_hosted",
   "code": "github.com/zammad/zammad",
   "website": "https://zammad.org",
   "page": "https://opensourceeverything.org/p/zammad/"
  },
  {
   "name": "Papercups",
   "fit": "full",
   "note": null,
   "summary": "Papercups is a customer support tool that lets a business chat with website visitors and answer support emails and texts in one place. It is meant for companies that want to host their own customer data instead of using a third-party service.",
   "license": "MIT",
   "licenseClass": "open",
   "kind": "self_hosted",
   "code": "github.com/papercups-io/papercups",
   "website": "https://papercups.io/",
   "page": "https://opensourceeverything.org/p/papercups/"
  },
  {
   "name": "UVDesk",
   "fit": "partial",
   "note": null,
   "summary": "UVdesk is a web-based helpdesk system that lets a support team manage customer requests as tickets from email and a support portal. It is aimed at businesses that want to run their own customer support desk.",
   "license": "OSL-3.0",
   "licenseClass": "open",
   "kind": "self_hosted",
   "code": "github.com/uvdesk/community-skeleton",
   "website": "https://www.uvdesk.com",
   "page": "https://opensourceeverything.org/p/uvdesk/"
  }
 ]
}